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Project Manager : Project Manager Apr May 2014
www.aipm.com.au Project Manager 39 can be applied to cull initiatives that do not look likely to deliver and any lessons lear ned can be applied to other initiatives. More defined aspects can be managed using traditional methods such as a waterfall method. Projects may need to be delivered by third parties, such as building new facilitates or developing software. Most PMOs have a number of processes, tools and techniques to support the procurement process from request for tender through contract negotiation, to contract management and transition. Apply knowledge areas Each of the 10 PMBoK knowledge areas provide processes that are valuable in managing specific problem areas. For ex ample, wicked problems can have a wide range of stakeholders with potentially divergent views, so tools and techniques for stakeholder management will be critical to progress. Wicked problems may take decades or longer to resolve. Key stakeholders will come and go, or their viewpoints may change over time. So PMOs can help by providing knowledge management support and being a repository of knowledge, as well as keeping track of decisions made, what was done when, the standards and policies applied, and changes over time. FURTHER READING • Rittel, Horst WJ and Marvin M Webber. 'Dilemmas in a General Theory of Planning,' Policy Sciences 4 (1973): 155-169. • Roberts, NC. 'Wicked Problems and Network Approaches to Resolution'. The International Public Management Review 1.1 (2000). PMO SIG CONTACTS To find out more about AIPM's PMO special interest group, contact your local PMO SIG Chair. ACT Ian Pye: email@example.com National & VIC Gary Yorke: firstname.lastname@example.org NSW Kestrel Stone: kestrel@elemental-projects. com.au NT Ralf Zenke: email@example.com SA Tony Wood: firstname.lastname@example.org WA Mirella Luketich: mirella.luketich@housing. wa.gov.au Benefits management is a challenge; if a problem is difficult to define, how do you define the benefits? e Investment Management Standard links problems with outcomes to ensure solutions address the problems and hence provide benefit. It also provides guides to investment planning, including tools and templates for benefits definition and reporting. Finally, many wicked problems involve communities or impact the most vulnerable in society, so a duty of care will need to flow through all activities, with risk management a major focus due to the complex interactions between components where one opportunity for improvement can increase risks for others. e PMO manager thought about an answer to the minister's question, and responded with a suitably cryptic one: "Your experts may not know where they are going, but I'm certain the PMO can help them get there.” • •• PROGRAM MANAGEMENT FOCUSES ON DELIVERING A VISION THROUGH PROJECTS
Project Manager Feb Mar 2014