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Project Manager : Project Manager Apr May 2014
www.aipm.com.au Project Manager 27 adopting the latest technologies, such as groupware applications, email and teleconferencing. "Video conferencing and teleconferencing are alright if the people are more or less of the same origin although settled in different countries, but if the remote team consists of multicultural groups belonging to different countries then there would be linguistic, cultural and communication barriers," Simonelli says. A new kind of intelligence A lesson in cultural intelligence (CI) can help avoid cultural clashes that could jeopardise a project, as curious and open-minded project managers can use CI to build stronger relationships and establish tr ust within remote teams, Simonelli e xplains. CI is related to emotional intelligence (EI), which has been scientifically linked to project performance. Among the researchers in this field is psychologist Daniel Goleman, who wrote the book Emotional Intelligence. Goleman examined approximately 200 global companies and found that truly effective leaders are distinguished by a high degree of EI, including self-awareness, self-regulation, motivation, empathy and social skills. Finding these so-called soft skills in a project manager is rare, says Norman, as many are hired purely for their technical abilities. "Soft skills, human skills and communication skills are often not looked at when selecting people for technical delivery work, [which] can cause as many problems as a lack of technical skills," he argues. In the context of remote teams, a critical soft skill that project managers should possess is flexibility. is can be confronting to the purely technical types. "On one hand you have to be able to maintain schedules and budgets, on the other you have to appreciate that the people who are doing the work for you might be working in a language they don't understand and standards they're not familiar with," Nor man says. "Everybody within the project needs to have a (
Project Manager Feb Mar 2014