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Project Manager : Project Manager Feb Mar 2014
ADRIAN EARL (MAIPM, CPPD) Adrian is an AIPM Chapter Councillor and member of the AIPM National CPD Council. He is also Managing Principal of AE Associates Business Consultants, and has held senior C-suite roles in a variety of sectors and disciplines, while living and working in 21 countries. JASON BUCHANAN Jason is General Manager Insights and Innovation at Optimum Consulting, and responsible for developing continuous employee feedback platform Employee Life. 34 Project Manager Continuous employee feedback Smart project leaders are implementing continuous feedback systems to complement the regular management reporting cycle. These act as early warning systems, providing timely information about opportunities and risks so that leaders can make better decisions more quickly, communicate effectively, maximise opportunities and minimise risks. ARE YOUR EMPLOYEES' VITAL SIGNS healthy and being measured? Hard, impersonal units are generally straightforward to measure, particularly as the focus has mostly been backward, looking at historic data, while there has been little focus on people. "It is thought provoking to ponder why processes and systems to track units of measure such as money and quantities have been in e xistence for thousands of years," says Adrian Earl, a lifelong practitioner in business and project accounting, a Member of the AIPM National CPD Council and Managing Principal of AE Associates Business Consultants. "Yet the same does not seem true for measures of human behaviour. And there does not appear to be a lack of technology or research into human behaviour as an explanation." Accurately predicting the future has always been elusive, and is likely to remain so for some time, particularly where human behaviour is concer ned, an area in which we remain so much in the dark, despite being able to successfully undertake complex and mega projects like ying people into space. A key driver for regular and accurate perfor mance measurement and reporting appears to be an environment of (dema nding) regulation and compliance, complexity and risk. Hence the presence in organisations of sophisticated and often very costly financial software systems to meet government legislation and professional reporting standards. In recent years we have seen a fast growing focus on employee safety, driven by mandatory health and safety information requirements, recorded and reported regularly to comply with legislation. Even so, in some of the largest global organisations, measurement of past and present perfor mance on projects and personnel continues to be carried out cheaply and in an amateur fashion, with spreadsheets and by inexperienced and unquali ed sta . e reactive compliance nancial function, as opposed to the proactive business accounting function, has traditionally only addressed the future through relatively static budgets, typically for periods of one to ve years. e fast changing and volatile world we now live in requires rolling forecasts that may only remain relevant for six months or fewer in such fast-changing markets as ITC and nancial services. e highest value assets in most organisations are its people, but compliance accountants and legislators (predominantly from a legal background), have addressed the issue poorly, so that while intangible assets such as brands and goodwill are evaluated and captured in balance sheets, intangible human capital in organisations remains under-measured. Early warning systems Retur ning from a business trip recently, General Manager Insights and Innovation at Optimum Consulting Jason Buchanan watched a movie on the plane. e movie was e Impossible, about the tragic events of Boxing Day in 2004, when a tsunami wiped out hundreds of thousands of people without warning. " e most unfortunate part of the story is that there was probably enough time for many people to react and move to higher ground, e xcept that there were no communication or war ning systems in place to avert the disaster," says Buchanan. "During the movie I reflected on how important it is for the right information to be available at the right time, and how the right systems can help to greatly reduce risks and disasters."
Project Manager Dec Jan 2014
Project Manager Apr May 2014