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Project Manager : Project Manager Feb Mar 2013
www.aipm.com.au Project Manager 27 Process e rst part of the process was to understand Auckland Transport's training needs before rolling out the learning program. "Students bene t from having three months to study before they go into the classroom," explains Michelle Phillips, head of ILX Asia Paci c. During those three months, students had access to an online learning portal where they could access the games that were part of the program, as well as additional resources. " e idea is for the lear ning community to study together," says Phillips, explaining that Townshend initially sent an email to all participants telling them about the training and its bene ts, which also contained login details for the portal. "Setting up the 24/7 portal was a huge win in terms of buy-in. Plus, our ability to manage the individuals' progress was instr umental in the business choosing this type of learning," Tow nshend reveals. e online component also allowed the business to reduce the time to complete the course from ve to two days, drastically reducing the cost of having sta away from their jobs. Sta could select when they wanted to complete the two-day workshop. e classroom component began with a foundation ex am to validate participants' knowledge after they had completed the online component. Participants then undertook their nominated workshop, with a practitioner ex am at the end of the second day. Instructors used games during the workshops, forming teams that played against each other, to encourage knowledge retention. "People enjoy a blended lear ning approach [to] learning," says Phillips. " e idea is to bring digital learning into the classroom ... people like being able to play games against their colleagues or just against themselves." Outcome At the end of the learning program, all participants passed the course. Auckland Transport has rolled it out across the business, and other departments within Auckland Council are also rolling out the training program. "Because the training can be done at any time from anywhere, and even using smartphones, it is a very convenient way to train people," says Phillips. It is also replicable, so once it is set up, it can be used again with minimal labour costs. According to research conducted by ILX, 58 per cent of respondents rate learning and revision games as e ective organisational learning techniques. " e training has had a double-pronged e ect," says Townshend. "First, people are more willing to encourage their colleagues to participate in this type of lear ning; second, the average pass rate has lifted due to the material being retained far better than if they were just reading it." ••• PEOPLE LIKE BEING ABLE TO PLAY GAMES AGAINST THEIR COLLEAGUES OR JUST AGAINST THEMSELVES
Project Manager Dec Jan 2013
Project Manager Apr May 2013