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Project Manager : Project Manager Dec Jan 2013
www.aipm.com.au Project Manager 19 PREPARING FOR A WICKED PROBLEM Every wicked problem is different and, unfortunately, it's the nature of the beast that there is no simple, step-by- step how-to guide that will apply to any situation. However, there are ways to ensure you are prepared to recognise and best handle a wicked problem. • Develop your political judgement. • Develop your flexibility, responsiveness and skills in communication, leadership and collaboration. • Drill yourself on the features of wicked problems -- they often present conflicting interests, require contradictory or ambiguous knowledge, and defy solving by logical, ordered approaches -- to avoid falling into Dalcher's "cycle of resolution". • Rethink a past project, reflecting on your own notions of problem solving and resolution, and how a longer-term strategic view might have helped you deliver meaningful change. HOW TO SOLVE A WICKED PROBLEM When you do encounter a wicked problem, these general tips will help. • Develop a growing understanding of the problem. • Build a successive stream of actions that rely on continuous negotiation, deliberation and discovery, so as not to fall into the trap of simply carrying out proscribed actions that may not fit a morphing situation. • Facilitate long-term engagement and continuous learning in your team by challenging the orthodoxy of traditional resolution approaches. • Think long-term: visualise the impact of any potential solution 12 months after handover. • Develop dynamic methods for dealing with variation, conflict and adversarial relationships. • Encourage questioning, especially of repeatable actions and defined processes. • The biggest thing is to think strategically, and especially to think about how the change, benefits and value of projects align with the strategic goals of the organisation.
Project Manager Oct Nov 2012
Project Manager Feb Mar 2013