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Project Manager : Project Manager Oct Nov 2011
34 Project Manager recognition for a job well done is nice when it happens, but it isn’t what drives most people to succeed. In Susan Hayward’s case, being named Project Manager of the Year at the 2010 Project Management Achievement Awards (PMAA) was somewhat “embarrassing”. Her humble response to being recognised by her peers for helping to establish Australia’s first Walk-in Centre (WiC) at Canberra Hospital is perhaps due to the fact that she’s only been in the field for four years. “I was embarrassed and very proud,” said Hayward. “But I couldn’t have done it without the team at ACT Health, who were always there to advise me on which direction to go.” The award was one of a trifecta of accolades – including Product Development and Project of the Year – bestowed on the Innovation and Redesign Unit at ACT Health by the AIPM. A registered nurse by training, Hayward ’s initial foray into project management was purely “accidental” and came about when she was seconded to ACT Health in 2008 to work on the Acute Corona ry Syndro me Patient Journey Project – a scheme designed to improve care for people who suffer a heart attack. She quickly discovered she enjoyed finding solutions to a host of daily problems and the success of that project gave her the confidence she needed to lead the ACT Health team in setting up the WiC. The cutting-edge model of nurse-led health care is designed for people with minor injuries and illness that don’t require hospital treatment. Stand and deliver The WiC was modelled on similar operations that had been running successfully in the UK for more than a decade. After representatives from ACT Health returned from a study tour of the UK experience, it fell upon Hayward and her team to “build the centre from scratch”. As a first for Australia, Hayward readily admits there were times when the team were flying a bit blind. “Even though we’d planned ever ything we bumped into problems quite frequently,” she said. A major challenge was rewriting portions of the ACT poisons regulations, which prevented nurses from giving medications, a critical component of the WiC, Hayward explained. “ We hadn’t done anything like that before so it took a lot more time and was more complex than we thought.” Hayward was also confronted by her own limited expertise in areas such as staffing, IT, construction, and marketing and communications. “I had to figure out how we were going to do all of that and get it done within a 12- mo nth time fra me.” Side project A demanding job hasn’t deterred Hayward from being an active member of the Women in Project Management (WIPM) special interest group of the AIPM. Walk right in «Whether you’re male or female, a project manager’s goal should be to Walk into any industry, even if you don’t knoW anything about it» Winning an AIPM award for her first major project gave Susan Hayward the confidence she needed to take on bigger challenges. • PeoPle
Project Manager Aug Sep 2011
Project Manager Dec Jan 2012