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Project Manager : Project Manager Oct Nov 2011
THE OFFICE The view from The Pmo By PhilliP Mann The meaning of success Iwaschatting with another grey-haired project manager over a cup of coffee about the term ‘project success’. We discussed how benefits realisation is central to what project management consultants are being asked to deliver. Then the penny dropped. Maybe some project managers don’t think that ‘project success’ and ‘benefits’ are directly related? Could all project business cases have a consistent definition of what makes a project successful? Meeting deliverables = success? The Victorian Government currently uses an Investment Logic Map to define the problem, solution, deliverables and benefits. We identify the problem, find a solution, define the necessary deliverables and the organisation derives a benefit from acquiring said deliverables. As a deliverable is usually associated with the scope and has a cost, the organisation considers spending money an investment. What the organisation gets from the purchase must provide a benefit to justify the cost. Is that not what we are really seeking: the benefit derived from the deliverable – not the deliverable itself? Measuring benefits How many times does the focus of the project become the deliverable? How often do organisations forget about the benefits after the business case has been signed off? The notion of ‘project success’ is going off the rails. An articulation of the estimated benefits in the business case should be articulated to measure success at the project's completion. If we built a cross-city tunnel on time, on cost to the scope requirements but no one uses it, is the project a success? The benefits of the tunnel – to diminish travel times and produce revenue – were never realised. It was a great discussion – caffeine plus vibrant discussion, there was definitely a benefit in that. ••• Phillip Mann is a contract project management consultant specialising in organisational transformation. He is currently on assignment maturing a PMO in the Victorian Government. ABN:74003099125 Call 1800 818 458 • firstname.lastname@example.org www.unep.edu.au/projectmanagement meeting project needs at all levels The Project Manager July 2011 Size: 200mm x 130mm Deadline: 16/03/11 UNE Partnerships Pty Ltd - The Education & Training Company of the University of New England Certificate IV in Project Management (BSB41507) Diploma of Project Management (BSB51407) Advanced Diploma of Project Management (BSB60707) all people, all fields, all projects management Flexible delivery options The Project Manager Size: 188mm x 115mm Deadline: 14/9/2011
Project Manager Aug Sep 2011
Project Manager Dec Jan 2012