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Project Manager : Project Manager Aug Sep 2011
24 Project Manager PROBLEM SOLVERS 1. Any issue that impacts the certainty and predictability of the grading and classification of a product is a showstopper (assuming that the grading and classification of the product has a direct relationship to the price paid/ received for that product). The product can’t be allowed to go to market with this type of quality issue as it would undermine the industry ’s grading and classification processes and, ultimately, the price of the product. All effort should be directed at resolving the issue to meet project timeframes. The project manager should also initiate early communication with the industr y association to build a common understanding of the Straight off the bat this problem reminds me of a project’s triple constraints: schedule, cost and scope. Without being able to control at least one of these constraints, the project manager would find it extremely difficult. The schedule is clearly foremost in the mind of the stakeholder, so we can assume that our project manager has some flexibility with budget and resource utilisation but none QAn Australian association representing a primary industry has developed a unique piece of technology that will enhance the grading and classification of the industry’s prime product. Your role is to project manage a go-to-market strategy. During the course of the project you discover a number of quality issues with the technology. How would you go about implementing quality management without mpacting project timeframes? GUY WILMINGTON CPPD «ALL EFFORT SHOULD BE DIRECTED AT RESOLVING THE ISSUE TO MEET PROJECT TIMEFRAMES» WE PUT A DIFFICULT QUALITY MANAGEMENT PROBLEM TO TWO EXPERTS QUALITY MANAGEMENT insofar as schedule (delays). Also, if we bundle quality under the scope umbrella (ie the sum of the products, services and results provided by our project), then we no longer have any flexibility here because the quality issues have to be addressed at once. Quality assurance, verification and product acceptance should have been completed prior to handover to marketing. Unfortunately, however, these things happen. First, the project manager should raise the quality issues with the technology developers, then review project risks together with the stakeholders to determine any negative impacts on the project’s success criteria. The project manager should then update the project risk register and re-plan the project. Despite an increase in cost and associated resourcing, the corrective measures taken to address technology quality will need to be fast-tracked, together with the critical marketing activities, so as not to negatively impact the project’s critical path. ••• issue and the consequences of potential options (eg revisiting the project timeframe and/or technology). Quality and performance issues with the technology can be addressed in a variety of ways: • poor performance in adverse environments (eg high dust or high temperature) can be addressed through the provision of protective casings and/or regular inspection and cleaning procedures. Multiple devices operating in rotation might also be used on continuous processing lines where stoppages for inspections and cleaning cannot be accommodated; and • poor performance due to lower than expected throughput can be addressed through the provision of multiple devices working on parallel processing lines. 2. PHILL HORNE MPM (USyd) THINKSTOCK
June July 2011
Project Manager Oct Nov 2011