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Project Manager : April May 2011
23 www.aipm.com.au Project Manager we oPeRAted with 2 methodoloGies “We operated with two different project methodologies that performed in sync,” said Minnelli. Prince2 methodology DFEEST runs ICT projects based upon the Prince2 Project Management Methodology. Key features of the methodology are its focus on business justification for the project, a clearly defined organisation structure for the project management team, a project-based planning approach, flexibility, and its emphasis on dividing the project into manageable and controllable stages. “One of the success factors of this particular project was the adherence to this methodology with regard to project establishment and planning, stage plans, milestone sign-offs and the recording of lessons learned,” Hart said. Primer solution framework Meanwhile, Dimension Data’s Minnelli and Account Manager Shane Pankhurst used the Primer solution framework – a phased approach of Inception, Definition, Build, Deploy and Transition – to run their end of the project. Minnelli explained the various phases: • inception: the review and confirmation of the project requirements and project schedules, and assisting TAFE SA put together their milestones; • definition: discovery workshops, uncovering the key elements of the environment and creating the detailed design document; • build: setting up the environment and all the server hardware and software; and ensuring both were isolated and well tested. This phase was performed by the customer and accepted by Dimension Data; • deployment: the final configuration of the system and commissioning it into service; and • transition: the handover to TAFE SA ICT staff. Dimension Data produced a handover document that lists the final configuration of the solution and support. Pankhurst said the clearly defined scope of the Primer solution helped the team surpass some of the timeframes that were set. Dimension Data, DFEEST and TAFE SA staff held a series of workshops and put together a draft design that addressed the business, functional and technical requirements of the system. Consultants and engineers from Dimension Data worked with TAFE SA ICT staff to build upon the existing virtual environment. The Live@edu system was then configured and tested before moving into production. Minnelli believes training played a key role in the success of the project; and the decision to include IT in the acceptance testing of the solution paid dividends. “ This ensured they were well-informed and able to provide end-user support locally. The staff felt part of the journey and end-user satisfaction was high. “A more crucial component was the development of a very solid and comprehensive communications plan which identified all the key stakeholders who had involvement in the projects or would be impacted by the project being delivered.” Phil Hart, Manager – Project Office ICT Services at DFEEST, agreed. “The impact on staff was high and we had to warn them that the systems they used were going to change. We wanted to get them involved in the project and guide them on how to use it to make sure there were no surprises for them around the corner. “The benefits of the move were clearly communicated together with an up-front schedule of project milestones, which meant TAFE SA ICT staff readily committed their involvement.” TAFE SA ICT staff also assisted with the production of material for a marketing campaign which included a new information website and collateral that went into student packs at the start of the academic year. case study • diFFeReNt PRoJeCt MethodoloGieS thAt PeRFoRMed iN SyNC
June July 2011