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Project Manager : April May 2011
Project Manager 22 case study heAdS iN the Cloud key playeRs dAvid MiNNelli technical Consultant Microsoft Solutions – infrastructure, dimension data Ensured DFEEST information and communications technology (ICT) staff were well equipped with technical understanding of the solution so it could be successfully managed and supported after implementation. “ T he project team was able to deliver the quality outcome against the tight and fixed timeframes set to meet the start of the academic year and peak enrolment period. ShANe PANkhuRSt Account Manager, dimension data Embedded at TAFE SA to manage the commercial relationship with the customer from the start of the project including the tender phase. “I t was one of the smoothest projects I have been involved with due to the clearly defined roles that were created.” Phil hARt Manager Project office iCt Services, dFeeSt Manages the DFEEST ICT Services project office and acted as project director. “One of the most successful projects undertaken by DFEEST.” key challeNGes 1 The new solution needed to provide tools to improve collaboration as well as have standard email capabilities. 2 Extremely tight timeline of 12 weeks in order for systems to be in place for the beginning of the academic year. 3 Ensure TAFE SA ICT employees were well equipped with technical understanding of the solution for management and support after implementation. 4 The new service had to perform better than the old to ensure end user satisfaction and high adoption. 5 Going from a local service to one hosted in the cloud, it needed to have the same or better performance in access and speed. PRoJeCt ClieNt: south australian department of further education, employment, science and technology (dfeest), the government body that administers tafe sa institutions SCoPe: deploy cost-effective cloud-based messaging and online collaboration solution for tafe sa tiMe FRAMe: 12 weeks backGRouNd bRiefiNG the 85,000 students and staff across dfeest’s tafe sa network were using ageing hardware and software to communicate. available to them were external email services like hotmail, yahoo or gmail or the existing novell groupWise messaging solution, which was proving to be unreliable and had a low history of adoption. as a result, dfeest was looking for an alternative messaging platform to help staff and students communicate. they also wished to create a more collaborative environment online for group assessments. dfeest considered hosting an electronic messaging system that was already being used by various government agencies in the state and assessed the viability of upgrading the legacy groupWise system, but determined both solutions to be too costly. cloud-based solutions were reviewed and found to be easy to use, accessible from anywhere with an internet connection and generally free. PRoCeSS DFEEST issued a tender which out lined its needs and requirements, including the desire to increase collaboration between staff and students and the ability for students to work with each other on projects online. After an intensive eva luation process, specia list IT ser vices and solution provider Dimension Data was engaged to migrate all TAFE SA email ser vices to Microsoft Live@edu, an email and collaboration platform. David Minnelli, Technical Consultant Microsoft Solutions – Infrastructure at Dimension Data, said the Live@edu program appeals to educational institutions not only because it is free, but because it makes collaborative tools available which work well together and are familiar to most users.
June July 2011